Casino / Mobile
This policy explains exactly what information 99jili04 collects when you open an account, use your e-wallet, or contact support — and how we keep it safe. We wrote this so you can make a clear, informed decision about your data before you start.
When you register an account on 99jili04, we collect the details you enter directly — your name, contact information, and the e-wallet identifiers you link for deposits and withdrawals through GCash, GrabPay, or Coins. ph. We also collect records of your session activity: pages visited, games opened, and support queries raised. This data is used solely to operate your account, process transactions, respond to support requests, and comply with obligations under applicable local law. We do not sell your personal information to third parties, and we do not share it with advertising networks outside of what is strictly necessary to run the platform. Access to your data is limited to team members and service partners with a direct operational need. Where we use third-party processors — for example, payment gateway providers that handle your GCash or GrabPay flow — those processors are required to handle your information under equivalent confidentiality standards. Availability of this service and applicable data obligations depend on local law and the eligible regions in which you access the platform.
Not every part of your experience on 99jili04 falls under the same privacy rules. Understanding the scope helps you know which controls apply to your data and which are governed elsewhere.
All data you submit during registration, login and account settings is covered by this policy. That includes your contact details, password recovery options and any preferences you set inside your account dashboard.
When you deposit or withdraw through GCash, GrabPay or Coins. ph, the transaction data we receive — such as reference numbers and amounts — is covered here. However, the data held by those e-wallet providers is governed by their own separate privacy terms.
Game session data — which titles you opened, session duration, and bet activity — is recorded as part of your account history. This falls within this policy's scope and can be reviewed on request.
Links to external sites, payment provider portals, and any third-party tools accessed from within the platform operate under their own privacy frameworks. We do not control or assume responsibility for data practices outside 99jili04's own systems.
Your account record is yours to review. After logging in, the account dashboard shows the personal details and contact information currently held against your profile. If anything is incorrect — a misspelled name, an outdated mobile number, or a linked e-wallet you no longer use — you can update those fields directly in account settings without contacting support. For data requests that go beyond what the dashboard exposes, such as a full record of your session history or a query about how long a specific data point is retained, you can raise a formal request through our support channel. We aim to acknowledge policy-related requests within a reasonable period and will confirm in writing which data we hold and what we can provide. Deleting your account does not immediately erase all records; some data is retained for the period required by applicable law. The current retention schedule is outlined in the section below.
Log in and open account settings to see the personal details, contact information and linked e-wallet references currently stored against your profile.
Edit your name, mobile number or e-wallet link directly in the account settings form. Changes take effect once the updated fields are saved and confirmed.
For requests beyond the dashboard — such as session history exports or retention period questions — contact our support team via the channel listed in the Support section below.
Submit a deletion request through support. We will confirm which data is removed immediately and which must be retained for the period required by applicable local law before it is purged.
If you have a question that this document does not answer — about how a specific data point is used, how long it is kept, or how to update something outside your dashboard — reach us through any of the channels below. For privacy-related requests, include your registered contact details so we can locate the correct account record.
Open the chat widget from any page on 99jili04 to reach a support agent. For privacy queries, state that it is a data or policy matter so the agent can route it to the right team.
Send a written request to our support email address, which is listed in your account help centre after login. Written requests are useful for formal data queries and deletion submissions.
The help centre, accessible from your account dashboard, carries policy documents, data FAQs and a direct form for submitting account-related requests without leaving the platform.
Data security and clear retention rules are part of how we run the platform, not an afterthought. Here is what we do in practice across the four areas that matter most to your account.
Account credentials, e-wallet references and session records are stored on secured servers. Access is restricted to authorised personnel with a direct operational role. We do not store full payment credentials from GCash, GrabPay or Coins. ph — only the reference identifiers the gateway returns.
We use cookies to keep you logged in, remember your language and region settings, and measure which parts of the platform you use. You can adjust cookie preferences through your browser settings; however, disabling session cookies will affect your ability to stay logged in.
Active account data is held for as long as your account remains open. After a deletion request, records required by applicable local law are retained for the legally required period, then purged. The specific retention window applicable to your account is confirmed when a deletion request is processed.
When we update this policy, the revised version is posted on this page with a noted revision date. For material changes that affect how your data is used, we will send a notification to your registered contact address before the change takes effect.
These are the questions we receive most often about how 99jili04 handles personal data. If your question is not covered here, contact us through the support paths listed above.
We collect the details you enter during registration — name, contact number, email address — plus the e-wallet identifiers you link for GCash, GrabPay or Coins. ph transactions. Session and login activity is also recorded as part of your account history.
Transaction reference data is shared only with the payment gateway required to process your deposit or withdrawal. That gateway operates under its own privacy terms. We do not share your e-wallet details with advertisers or unrelated third parties.
Log in and go to account settings. You can edit your name, mobile number and linked e-wallet references directly from there. For changes that require identity verification, the account settings page will show the steps needed before the update is confirmed.
Yes. Submit a written request via the support email listed in your account help centre after login. We will confirm which records are held and provide them in a readable format within a reasonable period. State clearly that it is a data access request when you write in.
Data linked to your account is removed from active systems after a confirmed deletion request. However, records required under applicable local law are retained for the legally mandated period before they are fully purged. The specific window is confirmed during the deletion process.
We use session cookies to keep you logged in and functional cookies to remember your settings. You can disable non-essential cookies through your browser. Note that disabling session cookies will interrupt your logged-in state and may limit access to account features.